Privacy Policy

Two Hearts Dog Training LLC
Effective Date: January 21, 2025

What This Policy Covers

This policy explains how Two Hearts Dog Training LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website at twoheartsdogtraining.com or engage our services.

Information We Collect

We collect only what we need to provide our dog training services:

Information you provide directly:

• Name
• Email address
• Phone number
• Mailing address
• Details about your dog and training needs

Information collected automatically:

• Basic server logs (IP address, browser type, pages visited) for security and site monitoring purposes
• Website usage data through Google Analytics (pages visited, time on site, general location, device type) to help us understand how visitors use our site and improve our services

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use your information to:

• Communicate with you about training services, appointments, and inquiries
• Process payments
• Send appointment reminders and service-related updates
• Send occasional marketing emails about our services and offerings
• Maintain business records

You may opt out of marketing emails at any time by using the unsubscribe link in any email or by contacting us at info@twoheartsdogtraining.com. Opting out of marketing emails will not affect service-related communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Who We Share Information With

We do not sell your personal information. We share limited information only with service providers necessary to conduct business:

• Stripe – processes payments (receives your payment information)
• Zoom Phone – facilitates phone and SMS communication (receives your phone number)
• Google Workspace – manages email and business documents
• Google Analytics – analyzes website traffic patterns (receives anonymized usage data)

These providers only receive information necessary for their specific function.

How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

How Long We Keep Your Information

We retain your information as long as needed to provide services, maintain business records, and comply with legal obligations.

Your Rights

You may request to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete your information (subject to legal record-keeping requirements)

To make a request, email us at info@twoheartsdogtraining.com.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

If we make changes to this policy, we will update the effective date above. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this privacy policy? Contact us at:

Email: info@twoheartsdogtraining.com

Two Hearts Dog Training LLC is based in Illinois, United States.